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Before removing radio for complaints of blank screen and or no volume and or radio lock up please contact Anthony Longordo at cell: (734) 748-6569, Rick Gordon at Cell (248) 630-6281. If you do not receive a response within 15 min please continue with the repair. Dealers located in the Metro Detroit area; engineering would like to visit. All other areas, please call. _____________________________________________________________ Contact us at CAGRIS@Chrysler.com for feedback related ONLY to this GPOP Tech Tip. Please include the Part Number(s) and Tech Tip Part Description of the Tech Tip you are referencing for our tracking system.