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The customer may experience a 'no response' from the voice recognition button on the steering wheel or they may not be able to enter into the phone screen on the radio. If this condition is experienced, please perform TSB 08-028-12. This affects only 2012MY vehicles built before 3/9/12 LD/LX (Dodge Charger/ Chrysler 300) or 3/6/12 JC (Journey). ______________________________________ Contact Us at CAGRIS@Chrysler.com for feedback related ONLY to this GPOP Tech Tip. DO NOT email regarding repair procedures unrelated to this Tech Tip or part order inquires. Please include the Part Number (s) and Tech Tip Part Description of the Tech Tip you are referencing for our tracking system